Looking Glass is a small, hard-working Human Factors consulting firm based in Montreal, Canada. Established in 2012, our team is comprised of highly qualified Human Factors professionals who provide a mix of experience, creativity and forward thinking. At Looking Glass, we strive to continually re-define and re-design our technical approach to leverage state-of-the-art research methods, knowledge and enabling technologies.
Simon has over fifteen years of Human Factors Engineering consultancy and applied research experience in defence, industrial and academic domains. Simon works with design teams and end users to develop and evaluate user-centred design requirements and specifications for user interfaces, workstations and control rooms across a range of defence and industrial applications.
Simon is also a Professeur Associé of the School of Psychology at Université Laval where he supervises PhD students and supports research on teamwork and decision making.
What is Human Factors?
Human Factors (also known as Human Factors Engineering) applies what is known about human capabilities and limitations to the design of products, processes, systems, and work environments. It can be applied to the design of all systems having a human interface, including hardware and software.
Human Factors knowledge and techniques have a critical role to play in system development by ensuring that user-centered design requirements are captured and met by the design. Its application to system design improves ease of use, system performance and reliability, and user satisfaction, while reducing operational errors, operator stress, training requirements, user fatigue, and product liability.
Human Factors Engineering processes are now standardized for many military and industrial projects to support all stages of procurement—from initial needs analysis and concept exploration, to the development of training solutions for the final system.
Only through a clear understanding of the user, the task they are expected to perform, and the environment within which the task is undertaken, can we ensure that a new system is both useable and useful.